Your voice agent answers 24/7, understands the context of every exchange, qualifies requests, books appointments and automates reminders — in your customers’ language.
Centix builds AI agents that answer calls, qualify enquiries, book appointments and automate phone interactions — with the fluidity of a human conversation. Your teams keep their hands on what matters: the relationship.
Real-time tone analysis: the agent adapts to each caller’s emotional state.
Native connection to your business tools: CRM, ERP, PMS, calendars. No change to your habits.
Swiss numbers, redundancy and voice quality — in Switzerland and abroad.
Every customer served in their native language, with no wait and no friction.
Centix integrates with your reception without a heavy project: we map your flows, configure your agent, test real scenarios and launch progressively.
We map your frequent requests, opening hours, exceptions and human transfers.
We create the prompts, voice, business rules, languages and priority scenarios.
Your team validates answers, booking paths, follow-ups and sensitive cases.
We activate the agent on selected time slots, monitor the first calls and adjust quickly.
Numbers, timing, human transfer and post-launch follow-up: practical points are clarified before go-live.
No. We can work with your existing numbers, set up call forwarding or deploy a dedicated line depending on your organisation.
For a standard flow, deployment takes a few days after the audit. More specific integrations are planned step by step.
Yes. The agent detects complex situations, urgent cases or sensitive requests and transfers them to the right person or department.
We monitor conversations, optimise prompts and adjust scenarios so response quality improves month after month.
Guiding principle: limit collected data, document processing and avoid unnecessary transfers outside the relevant zone.
Data is processed in line with the Swiss FADP. For each country, Centix prioritises sovereign partners and local infrastructure so data stays as close as possible to its jurisdiction.
Governance, method and confidentiality requirements designed from Switzerland.
Depending on the deployment country, data can be processed with qualified local or regional partners.
Hosting, access, retention and subprocessors are framed according to your markets and obligations.
Controls, traceability and documentation support each processing activity from design through operations.
No menu, no “press 1 for English”. The agent detects language by ear and switches mid-conversation with no interruption, repetition or voice change.
No prior selection: the caller speaks, the agent replies directly in their language.
Context is preserved: dates, request, history — nothing is lost when the language changes.
The same agent, the same tone, the same brand personality — from French to Portuguese.
French, German, Italian and English handled natively — just like your clientele.
Your Centix agent doesn’t just pick up: it takes the initiative too. Inbound reception and outbound campaigns run on the same intelligence, the same calendar, the same CRM.
The agent answers on the first ring, 24/7 — including during service, at night and on public holidays. No more missed calls, no more lost opportunities.
The agent calls at the right moment, with the right message. Confirmations, reminders and reactivations are orchestrated automatically from your calendar and CRM.
Centix combines conversational AI and operational intelligence to understand every interaction, detect key signals and trigger the right action at the right moment.
Real-time contextual and emotional analysis.
Automated recommendations and actions.
Secure data, native FADP compliance.
Booking, changes and cancellations handled instantly, with no wait and no friction.
Every incoming call is analysed, scored and routed to the right person.
Email, SMS and WhatsApp orchestrated automatically to maximise engagement.
Advanced comprehension across many languages. Every customer served in their mother tongue.
Complex situations detected, with a seamless handover to your team.
Real-time tone analysis. The AI adapts to each caller’s emotional state.
Client database, dashboard and a full calendar with appointment management.
Secure collection and management of consents, compliant with the FADP and GDPR.
Your Centix agent is never frozen in time. It is refined week after week by our teams, and its intelligence evolves at the pace of your business.
Behind every Centix agent is advanced prompt engineering. We design, test and optimise the instructions that guide your agent so it understands your business, adopts the right tone, asks the right questions and answers precisely. Using your use cases, vocabulary and real conversations, we continuously adjust its prompts to improve response quality, lead qualification and customer experience.
Not every business demands the same analytical power. That’s why Centix lets you choose the AI model — the “brain” — that powers your agent. For sectors where precision is non-negotiable, such as healthcare or legal, we deploy the most advanced models on the market, like Claude or GPT. For more straightforward uses — bookings, information, confirmations — a lighter model delivers the same conversational fluidity at an optimised cost. You never pay for power you don’t need; you never lack the power that’s essential.
The most advanced models on the market — Claude, GPT — for healthcare, legal and complex cases. Nuance and rigour in every answer.
The same conversational fluidity, at a controlled cost — bookings, information, confirmations. You only pay for the power you use.
Adjust the parameters to your reality. The estimate factors in your calls, your internal costs and the opportunities currently lost.
Estimated net gain after deducting the AI subscription.
From CHF 299 per month, less than CHF 10 per day, so you never miss a call. A fraction of the cost of a reception role, with 24/7 human transfer included.
For independents and small businesses
For businesses with a bilingual clientele
For groups and multi-site operations
All four plans ship the agent’s full capabilities — only call volume, the number of languages and the number of agents differ.
Torn between two plans? The calculator shows you which one pays for itself from the very first month, based on your call volume.
An exclusive service dedicated to creating a premium AI voice identity that represents your company with consistency, naturalness and professionalism.
A clean, stable sound base to create a credible vocal presence.
We define rhythm, warmth, level of formality and the limits of your agent.
The agent adopts your expressions, offers, internal rules and frequent cases.
A consistent voice across calls, follow-ups and sensitive scenarios.
We analyse your volume, your missed calls and your recovery potential.
Call a Centix agent configured for your sector and judge for yourself.
Your numbers, your tools, your habits. The agent slots into what already exists.
Data handled in compliance with the Swiss FADP. Local support, ready for multiple markets.